- Minister of Petroleum and Natural Gas Shri Dharmendra Pradhan on December 21, 2018 launched CNG Queue Management System (QMS) and Social CRM Digital Customer initiatives of Indraprastha Gas Limited (IGL) .
- QMS would tackle the problem of long queues at CNG stations, save time and check the wastage of fuel for waiting vehicles. This will improve the quality of life and enhance income of the vehicle drivers using CNG as fuel.
- The CNG Queue Management System through “OORJA” mobile application would provide information regarding the average waiting time at the CNG station and also alternative nearby CNG Station to the customers.
- The customers would know the waiting time for three broad categories i.e. Buses, Cars and Autos. They will also be able to see CNG Station nearby and the waiting time for three categories of vehicles. This application would be available through invitation initially for ten days and would be available for download from 1st Jan. 2019.
- The Technology platform—Social CRM will address customer queries, complaints, service requests, grievances on various social media platforms, such as facebook, twitter and Instagram. This can be used to effectively view and monitor the grievance redressal process by using the sentiment analysis.
- IGL also marked the crossing of one million domestic PNG customers in its areas of operation i.e. Delhi, Noida, Greater Noida, Ghaziabad and Rewari. The company felicitated the one millionth customer and others, and also certain auto drivers selected through lucky draw process.
