The UK Government has launched an “Aviation Passenger Charter” to help passengers know their rights if they are faced with problems at airports after the widespread disruption seen this year.
- The Aviation Passenger Charter will help passengers know what to do if they are confronted by cancellations, delays or missing baggage with guidance on how to complain if they feel they have been treated unfairly.
Reasons
- Long queues and cancelled flights caused by staff shortages have caused chaos at times, prompting airlines to cut back their schedules as the industry struggles to keep up with a surge in demand after the Covid-19 pandemic.
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