EASE 8.0 Launched as ‘EASERise’

Public Sector Banks (PSBs) in India have made notable progress under the Enhanced Access and Service Excellence (EASE) reform programme, improving key parameters such as customer grievance redressal, asset quality, and operational efficiency.

For the financial year 2025–26, the EASE 8.0 reform agenda has been introduced as “EASERise.” The initiative focuses on four key themes aimed at strengthening the banking sector:

• Risk and Resilience
• Innovation
• Socio-economic Impact
• Excellence for Public Sector Banks

The Enhanced Access and Service Excellence Reform Agenda (EASE) is designed as a structured reform framework to improve the performance, governance, and service delivery of PSBs.

The reform agenda is finalised annually at the beginning of each financial year under the guidance of the EASE Steering Committee of member banks, functioning under the aegis of the Indian Banks’ Association.

Typically, implementation timelines are defined within the financial year, with most reform metrics operationalised from April onwards to ensure systematic execution and monitoring.

Over the years, the EASE initiative has acted as a key catalyst in transforming Public Sector Banks, promoting better governance, enhanced digital services, improved risk management, and greater focus on customer-centric banking services.

Source: PIB