INGRAM portal

The Union Ministry of Consumer Affairs, Food & Public Distribution has announced the activation of a dedicated category on the INGRAM portal to address consumer queries and complaints on the National Consumer Helpline (NCH) following the rollout of revised GST charges, rates, and exemptions effective September 22.

The move aligns the NCH with the Next-Gen GST Reforms 2025, approved during the 56th meeting of the GST Council.

Integrated Grievance Redress Mechanism

• The INGRAM portal was launched as an integrated grievance redress platform, bringing together:
  • Consumers
  • Central and state government agencies
  • Private companies
  • Regulators
  • Ombudsmen
  • Call centres

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GST-Specific Categories

The new dedicated category features multiple sub-categories to streamline GST-related complaints, including:

• Automobiles
• Banking
• Consumer Durables
• E-commerce
• FMCG
• Others

Through this step, the Ministry seeks to ensure faster resolution of GST-linked consumer grievances in coordination with stakeholders.