The e-Jagriti platform of the Department of Consumer Affairs has received the Silver Award under Category I – Government Process Re-engineering by Use of Technology for Digital Transformation at the National Awards for e-Governance (NAeG) 2026.
The award was conferred by the Department of Administrative Reforms and Public Grievances after a rigorous evaluation of 341 nominations from Central Ministries, Departments, and State Governments.
The recognition highlights e-Jagriti’s contribution to transforming consumer grievance redressal through a technology-driven and citizen-centric approach.
Launched on 1 January 2025, e-Jagriti integrates four legacy systems—OCMS, e-Daakhil, NCDRC CMS, and CONFONET—into a single AI-enabled, paperless platform.
Since its launch, the platform has facilitated the filing of over 2.29 lakh consumer cases and the disposal of more than 2.07 lakh cases.
e-Jagriti has achieved an overall disposal rate of 90.75%, significantly improving the efficiency of consumer dispute resolution.
The platform enables consumers to access justice seamlessly from anywhere in India and abroad, strengthening digital governance and consumer protection.
Source: PIB
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